SHIPPING AND OTHER POLICIES SHIPPING CHARGES
WATCH OUT FOR OUR EMAILS IN YOUR SPAM FOLDER:
Please check your email’s “Inbox” and “Spam” folders for our recently sent free order customization offer and get back to us so we may finalize and get your order delivered to you ASAP. RETURN AND EXCHANGES If you are not completely satisfied with your purchase our standard policy for merchandise returns is 20 days from the date of receipt / ordering or within 10 days of receiving that item (whichever is greater). Returned items must not be worn or used, original tags must be attached, the item must be returned in the product box if delivered in one, and with no visible wear or damage. In case of return/exchange an item should be shipped back to the same warehouse from which it was initially mailed else a $25 re-forwarding fee will be charged to delivery the packet to its original warehouse. You must have a valid reason to return an item. We’ll be happy to exchange or issue a credit within this period. In case of exchange the client has to bear the re-shipping & handling charges which would be $28. Custom made items and special orders are not returnable or exchangeable however alterations can be made to them after paying very nominal charges usually varying between $5 to $15 depending on the alteration required. Shipping and handling are not refundable. Please send back the package securely wrapped, via prepaid mail. LEATHER ATTRACTIONS will not be held responsible for items lost or damaged during return shipment (from customer to manufacturer). Return shipment is the responsibility of the customer and therefore, customers who wish to return a product should be conscious about which shipping company and method of shipment they choose, USPS Trackable Priority Mail® International service is highly recommended for return shipment because its safe and least expensive as compared to other courier companies. It is highly unlikely that a customer would receive damaged goods. All items are inspected prior to shipping. However, in the unlikely event you do receive a damaged item, it must be returned within 10 days of receiving that item. This is necessary in order to control our inventory. Before returning an item you must contact us for Prior Return Authorization and further shipping instruction.
Every product, in its fabrication process receives strict quality controls, starting with production of raw material in our own ecological tannery.Our products are produced hand made by highly skilled workers, with highest quality leather, this allow us to offer our clients the latest designs and affordability.Our raw material is 100% natural leather ecologically produced with the highest international standards, in our own tannery.
Retail Sales: For orders less than USD. 1,000.oo you can buy it online or offline. If you want to buy it online, you will be automatically transfer to another safe (SSL Secure Socket Layer) page at the credit card input time.
Leatherattractions.com will ship to any place in the world. Delivery is usually within 7 to 14 days from the time your purchase leaves leatherattractions.com. When your product leaves leatherattractions.com you will receive an email confirmation that your purchase has been shipped.
ORDERS OVER 50 ITEMS
Larger orders will be treated as an Export – Import transaction. We should follow every step ruled by each country.
PRIVACY AND SECURITY
The privacy of our customers is our #1 concern. At leatherattractions.com, we respect your privacy and will not sell, rent your name or any information you provide to us. We will only send you reminders you have requested.
In case you decide to cancel or return your order for any reason a fixed transaction fee of $8 or 8% which ever is higher will be deducted from the refund amount. This condition is applied because the credit card / payment processing bank charges us the same amount of fee for every processed transaction / placed order and it does not refund this fees even if the order is cancelled later.
CONTACTING THE CUSTOMER SERVICE CENTRE You can reach one leatherattractions.com customer service representatives in any of the following ways:
|Our CEO’s e-mail:
|Our sales e-mail:
|Leather Attractions, 8820 N. Skokie Blvd, Suite 222, Skokie, IL , 60076, USA.